When searching for a job as a reservationist, it's important to have a resume that effectively presents your experience, skills and qualifications. A strong resume highlighting your background in hospitality or a related industry can improve your chances of getting hired. If you're writing a resume for a reservationist position, it can help to know how to organize and write your resume. In this article, we discuss how to compose a resume for a reservationist job and provide an example and template to help you write your own.
A reservationist is responsible for managing reservations for customers. Usually working for booking companies, reservationists can book hotel, airline and restaurant reservations for their clients. Additional duties of a reservationist include:
Taking phone calls
Negotiating reservation rates
Providing customer service
Here are some suggestions on writing a resume for a reservationist position:
Reading a job description can help you better understand what skills and qualifications the employer is searching for and may increase your chances of them asking you for an interview. Look over the job description carefully and identify keywords and specific skills, such as customer service, attention to detail or computer proficiency. Try to use those keywords throughout your resume.
Organize your resume in a way that best highlights your skills and experience. There are three main types of resume layouts:
Chronological: Chronological structure orders job experience according to when you worked at a job, usually from most to least recent. This is a common layout and works well for people with a lot of job experience.
Functional: A functional layout focuses on skills and qualifications over job experience. This layout is ideal for people new to the workforce or industry.
Hybrid: Hybrid layouts feature both skills and job experience. You can use this layout if you have gaps in your resume or if you want to feature a particular skill or qualification.
Consider your experience as a reservationist and any qualifications you may have to determine the best resume layout for you.
Insert your full name, address and contact information into the header at the top of your resume. You may also include additional information such as a professional website in your header. Including this information makes it easier for a hiring manager to contact you if your resume matches their needs for a position.
A good resume summary introduces an employer to your skills, qualifications and goals. Write one to three sentences about any background relevant to becoming a reservationist. Try to include some keywords from the job description.
List your previous jobs in reverse chronological order, with your most recent position first. Include the position name, company you worked for and dates of employment. Underneath this information, detail three to five duties from that job. Try to write about duties that are related to a reservationist position, such as answering phone calls, processing orders or interacting with customers.
List some skills relevant to a reservationist in a separate section in your resume. If you have a lot of skills you want to highlight, a functional style layout might be your best choice as your skills can be the main body of your resume. Skills that may be useful for a reservationist include:
Attention to detail
Knowledge of reservation systems
Customer service experience
Hotel, airline or restaurant knowledge
While many reservationist roles do not have any particular education requirements, you may still want to write your academic credentials on your resume. Doing so can make you a more competitive candidate compared to those who may not have the same credentials. Describe your school, the type of degree, major if it's in a relevant field, such as hospitality, and date of graduation. If you're still in school, you can use the date you expect to graduate.
If you have any awards from your school or workplace, you can add them to your resume. If you don't have many work experiences, you can also add additional accomplishments, such as leadership positions at school. You may also list any certifications you've completed, such as hospitality and hotel management certifications, or proficiency certificates for computer programs you may use in the position. You can either put your accomplishments in a separate section or in other parts of your resume, such as the summary or job duties.
A professional-looking resume free of any spelling or grammar mistakes can impress an employer and may improve your chances of being asked for an interview. Once you finish your resume, check it for any possible errors. Consider reading it aloud or asking a friend to look at it to test readability and catch any additional mistakes.
Here is a template that you can use to create your own reservationist resume:
[First and last name][Address][Phone number]
[Include one or two sentences describing your qualifications or goals. Explain how your background makes you a good fit for the job.]
Work experience[Job title][Company name]
[City, State], [Start date–end date]
[Relevant hard or soft skill]
[Relevant hard or soft skill]
[Relevant hard or soft skill]
Education[Name of school][Type of degree]
[Month and year of graduation]
[Any awards or other qualifications]
Here is an example of a hybrid style reservationist resume:
Thomas SundayCleveland, Ohio(551) 525-5982
A hospitality professional with over five years in the restaurant and hotel industry with experience in scheduling and managing reservations.
Work experienceFront desk receptionistWatson Family Hotels
Cleveland, Ohio, April 2019–present
Respond to customer questions and concerns over the phone
Train other receptionists on hotel software and how to book reservations
Check in, manage and cancel guest reservations at a high-volume hotel
Accept payments for the hotel stay and any additional fees during the check-out process
Restaurant hostPine Tree Diner
Cleveland, Ohio, June 2018–March 2019
Greeted guests and seated them at their tables
Answered phone calls and made dinner reservations
Maintained an organized workspace
Hotel booking computer software
Fluency in Spanish
Cleveland CollegeAssociate of Arts in hospitality
Achieved employee of the month status at Watson Family Hotels in February 2020 and August 2021
Volunteered at a phone bank for a political campaign from September to November 2020
Worked as the secretary of the international food club at Cleveland College